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Hair and Beauty products in general.

If you cannot find the product you are looking for within our web site it might be that the product simply has not been listed yet in this case please call us on 01978 351111 for a prompt help with your enquiry. 

Furniture

For furniture sales in some cases due to the vast range of options and colours available it is often easier to discuss your requirments over the phone. Most furniture is sold to order and therefore to ensure your needs are met please call 01978 351111 for help and assistance with your requirments. Please be aware that some items of furniture are made to order.

 Delivery

All orders will only be shipped once payment has been received. A free local delivery service is available. The free local delivery is available in certain areas in a weekly rotation. If delivery is required before this free service is available then normal delivery charges must be paid. Delivery charges are on an individual item basis, please see individual item descriptions for details of specific delivery costs. Some items and delivery locations may be subject to an extra delivery charge. If this is nessecary we will inform you as early as possible (this may be for certain areas of the uk or for items such as furniture). We will endeavor to despatch goods within 48hours however this is subject to availability, wherever possible we will despatch on the day of order. If clarification is required please contact us on either 01978 351111 or sales@hairsalonexpress.co.uk
 
GENERAL INFORMATION
 
Total Hair & Beauty Ltd operates as a wholesaler and in doing so sells only to the trade. By placing an order with Total Hair & Beauty Ltd you are confirming that you are not a consumer for the purposes of the Consumer Credit legislation and for the Purposes of Sale of Goods legislation and that you are in business and purchasing the good for the purpose of that business and not for personal use. All products sold on this website are intended for those qualified in the hairdressing and beauty trade and are for sale on a trade only basis. Goods are sold on the understanding that they are used for their intended purpose by qualified people.
THE SELLER WILL NOT ACCEPT ANY RESPONSIBILITY FOR TRAINED OR UNTRAINED PERSONNEL WITHOUT SUPERVISION USING OR MIS-USING ANY PRODUCTS SOLD.
 
Returns Policy
 
Refunds will only be made if there is a genuine problem with a purchased item. Buyers will be required to pay the postage costs for returning the item. Please contact us on sales@hairsalonexpress.co.uk
 
RETURNED GOODS 
 
To return an item simply return it un-opened in its original condition within 4 days, we will exchange it or replace it (all postage is non-refundable). If goods have been ordered in error or are not as expected, a returns authorisation must be requested. The relevant reference number must be quoted on accompanying paperwork.
 
Goods must be returned within 4 days of receipt, unused and in perfect condition, including original packaging.
The seller accepts no responsibility for lost parcels or the cost of any postage.
 
Postage on the original order will not be refunded
 
CANCELLATION

Cancellation after despatch cannot be accepted. Some items may be made to order and thus cannot be cancelled or amended once ordered.
 
Security and Privacy
 
When you place an order with us, we need to collect information about you to process your order and to provide you with the best possible service. This may include your name, postal address, phone numbers, e-mail addresses. We will never pass your personal or order details to any other company, other than to fulfil the delivery of your order. You may request at any point to have your data deleted.
For your complete peace of mind, all purchases made from this site are processed through the secure Paypal payment system. Your credit card details are not stored on our website and are only kept until your payment has been processed.
Cookies are used by this website only to enhance your viewing and purchasing experience. No personally identifiable data is stored. Any data used by this website is deleted when any purchase or site visit is concluded.
 
 
COMPLAINTS
 
We promise to acknowledge and deal with all complaints by return. We undertake to handle complaints in a fair and honest manner, informing you of the result in a clear manner. You can reach us by the following methods
By letter to: Total Hair and Beauty Supplies Ltd 106 Bradley Road Wrexham LL13 7TP.
Telephone 01978 351111 or email complaints@hairsalonexpress.co.uk.
Calls are charged at normal BT Rates and lines are open between 9am to 5pm Monday to Friday. 

These Terms & Conditions of sale do not affect your statutory rights as a consumer.

It should be noted that quoted prices may be subject to change at anytime. We work tirelessly to ensure accurancy within the website however occasionally an error may occur, If an error does occur we reserve the right to correct it.

If you have any questions or are unsure about anything regarding purchasing from the site then please feel free get in touch with us and we will answer any questions you may have.
 

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